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23 Nov, 2014

Broadway hotel fined a couple £100 for bad review on Tripadvisor — The Guardian

The Broadway, a labyrinthine budget hotel in Blackpool’s South Shore area, made international news this week, when it emerged it had charged a couple from Cumbria £100 for slagging it off on TripAdvisor.

Tony and Jan Jenkinson found the charge on their credit card bill after describing the hotel as a “FILTHY, DIRTY ROTTEN STINKING HOVEL RUN BY MUPPETS!” after a stay in August. Tony had complained about inadequate parking, dodgy wiring, a bed from “the ark” and the lack of marmalade at breakfast. Plus the tea was weak. They’d paid £36 for the room but clearly hadn’t read the small print in their booking confirmation, which warned: “Despite the fact that repeat customers and couples love our hotel, your friends and family may not. For every bad review left on any website, the group organiser will be charged a maximum £100 per review.”

Read the rest: Please don’t fine me, I’m a journalist: a night in Blackpool’s Broadway hotel | Travel | The Guardian.