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Archive for September, 2021

30 Sep, 2021

Veteran Malaysian tour guide proves high-touch can beat high-tech in post-Covid era

The tour guide is one of the many travel industry professions threatened by the high-tech revolution. But one award-winning Malaysian guide of Punjabi-Sikh ethnic origin who speaks English, Malay, Hindi and Tamil can prove that high-touch delivers in ways high-tech never can. Upskilling herself with a high-touch Muslim-Friendly Tour Guide training course enriched her personally […]


28 Sep, 2021

Israel makes clear plan to wipe Palestine off the map; Travel & Tourism sure to face the consequences

Israeli Prime Minister Naftali Bennett gave what I consider to be the most dangerous speech of all those delivered at the 76th UN General Assembly, which ended on 27 September. He made it clear, without saying a word about the topic, that Israel will stay the course of wiping Palestine off the map — and […]


22 Sep, 2021

R.I.P. Mrs Chitdee Rangvara, one of Thailand’s top tourism PR professionals in the 1980s

Bangkok – Mrs Chitdee Rangvara, one of Thailand’s leading tourism communications professionals of the 1970s/80s, passed away on 21 Sept 2021, aged 93. She had been suffering from senility related to old age. (Correction: The earlier version of this post said she was suffering from Alzheimers). She was primarily responsible for Thai Airways International’s PR […]


13 Sep, 2021

9/11 memorials expose the superficial, imbalanced reactions of Travel & Tourism

Last week, the world united in observing the 20th anniversary of the 9/11 attacks, widely described as “The Day That Changed the World”. Because commercial aircraft were used as live missiles in the horrific attacks, the Transportation, Travel & Tourism sectors were the first to face the resulting geopolitical and military backlash. Two apex international […]


10 Sep, 2021

R.I.P. Lakshman Ratnapala: The man who put “Asia” into the Pacific Asia Travel Association

Lakshman Ratnapala, 82, the first Asian President and CEO of the Pacific Asia Travel Association, passed away on 08 Sept 2021 after a brief illness related to Parkinson’s Disease. He is survived by his wife Barbara. The couple had no children. Born Nihal Lakshman in the Sri Lankan village of Veyangoda, Mr Ratnapala studied for […]


2 Sep, 2021

The Future of Travel & Tourism Leadership

Bangkok – September is the most important month for Travel & Tourism. It commemorates both the International Day of Peace (21 Sept) and the International Day of Tourism (27 Sept). This Sept 2021 will be extra significant because of the 20th anniversary of 9/11, the geopolitical failure of America’s longest war and the global socio-economic […]