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28 Oct, 2013

Head of Ritz-Carlton Osaka claims deceiving menus were just honest mistake | The Japan Times

JIJI, Oct 26, 2013, OSAKA – False food menus at the Ritz-Carlton Osaka, a luxury hotel affiliated with Hankyu Hanshin Holdings Inc., were caused by human error, the establishment’s general manager said Saturday.

At a news conference, Oriol Montal apologized for the incident, which he said was caused by a lack of knowledge and training among Ritz-Carlton Osaka employees and saw the hotel serve up bottled juice as freshly squeezed and shipped in bread as home-baked.

Read the rest: Head of Ritz-Carlton Osaka claims deceiving menus were just honest mistake | The Japan Times.